Refund policy
Return & Refund Policy
Last Updated: August 1, 2026
At TruePulse, we are committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase or your order number.
How to Start a Return
To request a return, please contact our support team at:
Please include:
- Your order number
- The reason for your return
- Photos or videos if your item is damaged or defective
Please do not send your item back without contacting us first. Because our products are fulfilled through multiple warehouse locations, we will provide the appropriate return instructions and return address once your return request has been reviewed and approved.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.
Include clear photos or videos showing the issue so we can review your claim and resolve it as quickly as possible.
If approved, we'll provide a replacement or full refund at no additional cost.
Exchanges
If you need a different size or wish to exchange your item, please contact us first.
Once your original item has been approved and returned, we'll assist you with placing a replacement order.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are defective:
- Used wearable products
- Items showing signs of misuse or accidental damage
- Personalized or custom-made products
- Gift cards
- Final sale or clearance items
If you have questions about whether your item qualifies for a return, please contact us before submitting your request.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
The returned item must be:
- Unused
- In its original condition
- In its original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Shipping charges are non-refundable unless the return is the result of our error or a defective product.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
Orders may be canceled before they enter the fulfillment process.
Once an order has been processed or shipped, it can no longer be canceled and must follow our standard return procedure.
Questions?
If you have any questions regarding returns or refunds, we're happy to help.
TruePulse Customer Support
We aim to respond to all inquiries within 24–48 business hours.