Shipping policy
Shipping Policy
Last Updated: August 1, 2026
Thank you for shopping with TruePulse. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information about processing, delivery, and tracking.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or U.S. holidays.
During periods of high order volume, product launches, or holidays, processing times may be slightly longer.
Estimated Delivery Times
Delivery times vary depending on your location.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 6–12 business days |
| United Kingdom | 5–10 business days |
| Australia | 7–14 business days |
| Europe | 6–12 business days |
| Other International Locations | 7–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Delivery may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.
Tracking information may take 24–72 hours to become active after your order has been shipped.
Shipping Costs
Shipping costs are calculated and displayed during checkout before your order is finalized.
From time to time, TruePulse may offer free shipping promotions on qualifying orders.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect address is entered, please contact us immediately. If your order has not yet entered fulfillment, we will do our best to update the address.
Once an order has been shipped, we may be unable to make changes to the delivery address.
Lost or Delayed Packages
If your tracking information has not updated for several days or you believe your package has been lost, please contact us.
We will work with the shipping carrier and our fulfillment partner to investigate the issue and help resolve it as quickly as possible.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Multiple Shipments
Depending on product availability or warehouse location, items within the same order may be shipped separately.
If this occurs, you will receive separate tracking information for each shipment when applicable.
Order Issues
If your package arrives damaged, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve your issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Contact Us
If you have any questions regarding your order or shipping, we're here to help.
TruePulse Customer Support
We strive to respond to all inquiries within 24–48 business hours.