Return Policy
TruePulse Return & Refund Policy
Last Updated: August 13, 2026
At TruePulse, we want you to be satisfied with your purchase. If something isn’t right with your order, we’re here to help.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, your item must:
Be unused, unworn, and in the same condition in which you received it.
Be in its original packaging with all included accessories, manuals, and components.
Include proof of purchase or your TruePulse order number.
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
Before returning an item, contact TruePulse Customer Support at:
Please include:
Your order number.
The item you would like to return.
The reason for the return.
Photos or videos if the product arrived damaged, defective, or incorrect.
Do not send a product back without contacting us first.
Because TruePulse orders may be fulfilled from different warehouse locations, our support team will provide the correct return instructions and return address after your request has been reviewed.
Items returned without prior authorization may not be accepted.
Return Shipping
For returns due to a change of mind, incorrect size selection, or another reason not caused by an error on our part, the customer may be responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item and your claim is approved, TruePulse will provide an appropriate resolution at no additional cost to you.
Original shipping charges are non-refundable unless the return results from an error on our part or the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at truepulse.support@gmail.com.
Please provide your order number along with clear photos or videos showing the issue.
Once we review and approve your claim, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.
Exchanges
If you would like a different size, color, or product, contact us at truepulse.support@gmail.com.
The fastest way to exchange an eligible item is generally to complete the approved return process and place a new order for the desired item.
Non-Returnable Items
Certain products cannot be returned unless they arrive damaged, defective, or incorrect.
These may include:
Used or worn wearable products.
Products showing signs of misuse, modification, or accidental damage.
Personalized or custom-made products.
Gift cards.
Items marked as final sale where permitted by applicable law.
If you’re unsure whether your product is eligible for return, contact us before sending anything back.
Refunds
Once an eligible returned item has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at truepulse.support@gmail.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to cancel your order if it has not yet entered the fulfillment process. Once an order has been processed or shipped, we may be unable to cancel it, and an eligible item will need to follow our standard return process.
European Union Returns
If your purchase is subject to the European Union’s statutory right of withdrawal, you may have the right to cancel your order within 14 days of receiving your goods without providing a reason, subject to applicable law and any lawful exceptions.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.
Contact Us
If you have questions about a return, refund, exchange, or damaged product, contact:
TruePulse Customer Support
truepulse.support@gmail.com
We aim to respond to customer inquiries within 1–2 business days.