Terms and Conditions

Last Updated: August 21, 2026

Welcome to TruePulse. These Terms & Conditions explain the rules that apply when you visit truepulse.store, use our website, or purchase a product from us.

Throughout these Terms, “TruePulse,” “we,” “us,” and “our” refer to TruePulse, an online retail business operated from Florida, United States.

By using our website or placing an order, you agree to these Terms as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

We’ve done our best to make these Terms clear and easy to understand. If you have any questions, you can always reach us at truepulse.support@gmail.com.

1. About TruePulse

TruePulse is an online store offering fitness, recovery, wellness, wearable technology, accessories, and other products designed for active lifestyles.

We bring together products from a variety of independent brands, manufacturers, suppliers, and distributors. This means that unless we specifically state otherwise, the products available on TruePulse are not manufactured by TruePulse.

Some orders may also be packaged and shipped directly by one of our fulfillment partners. Because we work with different suppliers and fulfillment locations, packaging, shipping origins, and delivery carriers may vary between products.

Regardless of where your order is fulfilled, you can contact TruePulse if you need assistance with a purchase made through our store.

2. Using Our Website

You may use TruePulse for personal and lawful purposes.

Please do not misuse our website, attempt to interfere with its security or operation, submit fraudulent information, introduce malicious software, or use our services in a way that violates applicable laws or another person’s rights.

We may restrict access to our website when reasonably necessary to protect TruePulse, our customers, or our services.

3. Product Information

We want you to understand what you’re purchasing, so we make reasonable efforts to provide clear and accurate product descriptions, images, specifications, measurements, features, and other relevant information.

Because products may come from different manufacturers and suppliers, minor differences in packaging, labeling, color, appearance, or included materials may occasionally occur. Colors can also look slightly different depending on your screen or device.

If we discover an error in a product listing, we reserve the right to correct it.

If the product you receive is damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the situation and help resolve it.

4. Product Availability

Products are available while supplies last.

Occasionally, a product may become unavailable after an order is placed due to inventory changes or supplier availability.

If we’re unable to fulfill an item you’ve already paid for, we’ll contact you and provide an appropriate resolution, which may include canceling the unavailable item and issuing a refund.

We may also add, update, or discontinue products at any time.

5. Pricing and Payment

Prices are displayed on our website and may change from time to time.

The price shown during checkout will generally be the price charged for your order. Any applicable shipping charges, discounts, or taxes will be displayed during checkout when required.

Although we work to keep our pricing accurate, mistakes can happen. If there is an obvious pricing or technical error, we may contact you before fulfilling the order to explain the issue and provide your available options.

Payment must be successfully authorized before an order can be processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

Payments may be processed by third-party payment providers, which may have their own terms and privacy practices.

6. Orders

After placing an order, you’ll generally receive an order confirmation.

We reserve the right to cancel or refuse an order when reasonably necessary. This may happen because of product unavailability, payment problems, incorrect information, obvious pricing errors, suspected fraud, misuse of a promotion, or another legitimate issue affecting fulfillment.

If we cancel an order after you’ve already been charged, we’ll refund the applicable amount to your original payment method.

7. Processing and Shipping

Orders are typically processed within 1–3 business days after payment has been confirmed.

Processing time is separate from delivery time.

Because we work with different suppliers and fulfillment locations, products from the same order may occasionally arrive in separate packages. If this happens, separate tracking information may be provided when available.

Delivery times are estimates rather than guarantees. Carrier delays, weather, customs processing, high order volume, fulfillment delays, and other circumstances outside our reasonable control can affect delivery.

For current estimated delivery times and additional details, please review our Shipping Policy.

8. Shipping Information

Please make sure your name, shipping address, and other order information are correct before completing your purchase.

If you notice a mistake after ordering, email us as soon as possible at truepulse.support@gmail.com.

We’ll do our best to update your information if your order hasn’t entered fulfillment. Once an order has been processed or shipped, we may not be able to change the delivery address.

9. International Orders

TruePulse may ship products to customers outside the United States.

International shipments can sometimes be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless we state otherwise during checkout, these charges are the customer’s responsibility.

Customs procedures and local delivery services can also affect estimated delivery times.

10. Tracking Your Order

When tracking is available, we’ll provide tracking information after your order ships.

Please keep in mind that tracking can take approximately 24–72 hours to begin displaying updates after shipment.

If your tracking hasn’t updated for an extended period or you believe your package may be lost, contact us and we’ll help investigate the situation.

11. Returns and Refunds

We want you to feel comfortable shopping with TruePulse.

Eligible return requests can be made within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

For a standard return, the product generally needs to be unused, unworn, and in its original condition with the original packaging, accessories, manuals, and components.

Before sending anything back, please contact us at truepulse.support@gmail.com.

Because products may be fulfilled from different locations, the correct return address can vary. Our support team will provide the appropriate return instructions.

Please do not automatically return an item to the address printed on the original shipping package.

For complete information about eligibility, exclusions, return shipping, exchanges, and refunds, please review our Return & Refund Policy.

12. Damaged, Defective, or Incorrect Products

If something isn’t right with your order, please let us know.

If your product arrives damaged, defective, incomplete, or incorrect, contact truepulse.support@gmail.com as soon as possible.

To help us resolve the issue, we may ask for your order number, a description of what happened, and clear photos or videos of the product and packaging.

After reviewing the issue, we’ll provide an appropriate resolution based on the circumstances. This may include a replacement, refund, or another suitable solution.

13. Cancellations

Need to cancel an order? Contact us as soon as possible.

We’ll try to cancel it if fulfillment hasn’t started. However, orders can begin processing quickly, so we can’t guarantee that every cancellation request can be completed.

If your order has already been processed or shipped, an eligible product may need to go through our standard return process.

14. Exchanges

If you’d like a different size, color, or product, contact our support team.

Depending on the product and availability, the simplest option may be to complete an approved return and place a new order for the item you want.

15. Fitness, Recovery, and Wellness Products

Our products are intended to support active lifestyles, fitness, recovery, and general wellness.

Information provided on TruePulse is for general informational purposes and should not be considered professional medical advice, diagnosis, or treatment.

Unless specifically stated otherwise and legally authorized, products sold through TruePulse are not intended to diagnose, treat, cure, or prevent diseases or medical conditions.

Everyone’s body, fitness level, and circumstances are different, so individual experiences and results can vary.

Always follow the instructions and safety information provided with a product. If you have a medical condition, injury, health concern, are pregnant, take medication, or aren’t sure whether a product is appropriate for you, consider speaking with a qualified healthcare professional before using it.

16. Smartwatches and Wearable Devices

Some products available through TruePulse may track or estimate information such as steps, distance, heart rate, calories, sleep, activity, or blood oxygen levels.

Consumer wearable devices can be useful for understanding general fitness and wellness trends, but their measurements may not always be perfectly accurate.

Results can vary depending on how the device is worn, movement, skin contact, software, environmental conditions, and other factors.

Unless a product is specifically identified as an authorized medical device for a particular purpose, information from a wearable should not be used as a substitute for professional medical advice, diagnosis, emergency monitoring, or treatment.

17. Third-Party Apps and Services

Some smartwatches, wearables, or electronic products may connect to applications or software provided by another company.

Unless we specifically state otherwise, those applications and services are not owned, developed, or operated by TruePulse.

Their features, compatibility, updates, availability, data practices, and continued operation are controlled by their respective providers.

We recommend reviewing the terms and privacy policies of any third-party application you choose to use.

18. Product Safety

Please use products responsibly and according to their intended purpose.

Customers should review and follow any instructions, warnings, sizing information, care instructions, or safety recommendations included with a product.

To the extent permitted by law, TruePulse is not responsible for problems caused by intentional misuse, unauthorized modifications, or failure to follow applicable product instructions.

Nothing in this section limits rights or protections that cannot legally be excluded.

19. Promotions and Discounts

From time to time, we may offer sales, discount codes, free shipping, or other promotions.

Promotions may have expiration dates, minimum purchase requirements, geographic restrictions, product exclusions, or other conditions.

Unless stated otherwise, promotional offers may not be combined.

We may correct or cancel a promotion affected by fraud, misuse, or an obvious technical error, subject to applicable law.

20. Reviews and Customer Content

We may allow customers to submit reviews, photographs, comments, feedback, or other content.

If you submit content, you confirm that you have the right to share it and that it isn’t fraudulent, misleading, unlawful, abusive, or infringing on someone else’s rights.

We may moderate or remove content that violates these Terms or applicable law.

21. Intellectual Property

The TruePulse name, original website content, graphics, and other materials created specifically for TruePulse may be protected by applicable intellectual-property laws.

Products sold through our store may contain names, trademarks, logos, photographs, software, or other intellectual property belonging to their respective manufacturers, suppliers, or brands. Those rights remain with their respective owners.

Nothing on our website gives you permission to use protected intellectual property except where permitted by law or authorized by the appropriate rights holder.

22. Third-Party Links

TruePulse may contain links to websites, applications, payment services, or other platforms operated by third parties.

We don’t control these independent services and aren’t responsible for their content, availability, security, terms, or privacy practices.

We recommend reviewing a third party’s policies before providing personal information or using its services.

23. Privacy

Your privacy matters to us.

Our Privacy Policy explains how personal information may be collected, used, shared, and otherwise processed when you visit TruePulse or make a purchase.

By using the website, you acknowledge that you’ve had an opportunity to review our Privacy Policy.

24. Website Availability

We work to keep TruePulse available and functioning properly, but no website can be guaranteed to operate perfectly at all times.

Occasional interruptions may happen because of maintenance, updates, hosting issues, security concerns, technical problems, or circumstances outside our reasonable control.

25. Warranties and Liability

We want to provide customers with a reliable shopping experience, but certain legal limitations are necessary.

To the fullest extent permitted by applicable law, we cannot guarantee that our website will always be uninterrupted or completely free from technical errors.

Products may also come with warranties provided directly by their manufacturers, suppliers, or brands.

To the fullest extent permitted by law, TruePulse will not be responsible for indirect, incidental, special, or consequential losses where such liability can legally be limited.

However, nothing in these Terms is intended to remove or restrict consumer rights, warranties, remedies, or liabilities that cannot legally be excluded.

26. Your Consumer Rights

These Terms are not intended to take away rights you may have under applicable consumer-protection laws.

Depending on where you live, additional rights may apply to your purchase.

For example, qualifying customers in the European Union may have certain statutory cancellation or withdrawal rights for online purchases, subject to applicable requirements and exceptions.

If a mandatory consumer-protection law conflicts with part of these Terms, the mandatory law will apply to the extent required.

27. Governing Law

These Terms are governed by the laws of the State of Florida, United States, together with applicable federal law, without regard to conflict-of-law principles.

If you live somewhere that provides mandatory consumer protections that legally apply regardless of this provision, those protections remain available to you.

28. Changes to These Terms

As TruePulse grows, we may occasionally update these Terms to reflect changes to our products, services, policies, business practices, or legal requirements.

When we make changes, we’ll update the “Last Updated” date at the top of this page.

We encourage customers to review these Terms periodically.

29. General Terms

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

If we don’t enforce a provision immediately, that doesn’t mean we’ve permanently waived our right to enforce it.

These Terms, together with the policies referenced above, form the terms governing your use of TruePulse and purchases made through our store, subject to applicable law.

30. Contact Us

We’re here if you have questions.

For questions about these Terms, your order, a product, or any of our store policies, please contact:

TruePulse Customer Support
Email: truepulse.support@gmail.com
Business Location: Florida, United States

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with TruePulse.

Live Smart. Move Stronger.